1 0 obj Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Address: 100 Grove Rd #6, Thorofare, NJ 08086. Cant refinance my house cause my income has gone down sufficiently and banks are not easy to get mortgage money from now.The Obama plan is a joke, these banks don't give a ### about all the money they got a couple years ago. and never ever consider them . SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. We went into a loan mod process for 18 months with Bank of America. Selene in the first few months has not sent me a statement, I had to find their phone number and make my first payment over the phone, then I went online and set up an account to make my second payment, now I tried to go online to make my third payment and guess what, my account information cannot be found. Dana Shafman April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. They have made alot of money off us debt slaves, not that anyone cares. I was making my payments up until April I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. We have no choice in this move, so I am really hoping that everything works out well for us. It looks to me like most of the mortgages that Selena handles are for people who are late and having trouble paying their mortgage. Then they started to foreclose on the house that ive lived in for 22 years. I was under forbearance with my old mortgage company. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Selene Finance. Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. I know have another late fee because payday isn't until Friday. U'B. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. We are going to find out soon. A grace period is the period between the end of a billing cycle and the date your payment is due. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. I dont think they really know anything about my account. And violating a chapter 7 discharge Rushmore loan management did. I had about 10 refi's before and it always happens automatically. I live pay check to pay check and I have always paid my mortgage payment. On 07/13/2020 Hermann filed a Finance - Consumer Credit lawsuit against Selene Finance, LP. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. The house then went into foreclosure. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. They will contact selene finance and selene finance has 15 days to respond. They are VERY concerned. I called Selene Finance and asked what to do. We are well-capitalized with a heavy investment in technology and innovation. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Good luck to all of you. I currently have a major issue with Selene Finance. I encourage EACH of you to do the same. But ----- First, to try & avoid the woe with Selene Finance's piss poor customer service, their fee's, their harrassment if they don't see your payment in by the 1st (you do have a legal 15 day grace period but they ignore that) they will call you, they will call your family members, they will even call your work. Fraudulent on a modification application that have been withdrawn before any parties agreement. To whom it may concern: I hope there is a class action suit on this company, But I doubt it will happen. SELENE FINANCE LP PREAUTHORIZED AUTOMATIC CLEARING HOUSE (ACH) DEBITS AGREEMENT (DIRECT WITHDRAWAL) Borrower Name Co-Borrower Name Property Address Phone City, State, Zip Selene Loan # The undersigned hereby authorizes Selene Finance LP ("Selene") to initiate electronic transfers from my I have contacted Selene every week to get resolutionso far no luck, Desired outcome: Houston, TX 77042-8500. Founded in 2007 to provide creative loan-resolution strategies, Selene provides a flexible portfolio management approach to meet the needs of consumers, clients and all stakeholders. Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations Marked my payment late despite asking for additional time. Then she stated they had purchased my loan from the existing company. My credit is damaged to ever and I am near retirement. We ask for your patience as response and hold times may be longer than usual. Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. Not sure why, my check arrived prior to the end of the grace period (15th). I have talked to several people at Selene and I think they are truly a bunch of ###S! Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. They also have reported me over six months late. They would not give me back the money. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. It's on Facebook. The company Selene Finance LLC now has a location in New Jersey, and not just Texas- as it was reported online. Review updated: Feb 02, 2022. Selene Finance. They are also in bed with the NJErma program. I found out when I went to Bank of America to make a payment. All the representatives I talked told me they wont foreclose. I tried to dispute but the customer service blocked and rejected my email. I am a victim of a loan modification and very high fees that have incurred in my A grace period is commonly included in mortgage loans or insurance contracts. Selene finance is a Bogus Company and be never allowed to operate in Mortgage selling business in USA including Texas.. Im also an ongoing victim with recorded proof of their negligence and lies. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. I was negotiating with them about loan modification. Too many complaints with several as being unresolved. Featured review. Because my escrow account was in the negative and this was to get it caught up. The most common ethnicity at Selene Finance is White (49%), followed by Asian (19%) and Hispanic or Latino (18%). It is destroying my credit. They refunded me several months of payments and then started deducting them again. too much gas. At worst, Selens is a fraudulant and criminal company. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. something I do want to do.when I call they talk as if I called a church soooo nice. Now I have a consumer protection attorney. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A Plaintiff Robin M. filed a class action suit against Selene Finance on May 5, 2020. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. The supervisors and managers was overworked because there was not enough of . My sick cat and I dont have any place to go. Texas . Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. State Attorney General I encourage EACH of you to do the same. Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Recommended Reviews I made a quarter million in profit. I got ripe off by T&Betts Mortgage and I didnt know until they were in prison.No-One got in touch with me about what was going on.I been in my home for 21 years now something is not right. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. Reading everyone else's experiences, it is clear to me that this has to end. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. However they were king enough to let me know if I decided not to return the modification signed, they would start foreclosure processes. I want to join in a class action with others..selene are absolute crooks, Having similar issues. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. Money, Selene Finance - lack of communication, fraud. I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. Selene Finance review: mortgage payments. You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). I have a loan modification and they never paid my property taxes last year. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. I sent selene 2500.00 on 12/1, and on 12/6/16 I called them to confirm receipt and to let them know of another payment in the amount of 2386.00 Im leaving this complaint about Selen with the hope that one person will not have to go through what I went through. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. They then had the loan manager through another company after the original modification had been approved. Desired outcome: This is a matter that concerns us all and together we can help each other in many ways. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. Until that time FU Selene finance! Find top employees, contact details and business statistics at RocketReach. Could someone explain? They are supposedly finding us a lender to do a permanent re-fi. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. By this point I had had enough of Selene and we went to my bank to refinance. I am a 65 yr old female, a widow at that and was told that I had to sign the modification or lose my home. Ford Fusion Lawsuit How to Deal With the Costs Associated With an Accident, Coast to Coast Computer Products Class Action Lawsuit, Farmers Insurance Settlement Could Impact NJ Health Exchange, Risperdal Lawsuits Class Action Lawsuits, What Steps to Take After Being Injured at Work, Collecting Information to Build a Western Express Class Action Lawsuit, Collection Agency Litigation How to Win a Lawsuit Against a Debt Collector, Immigration Lawyer NYC How to Choose a Good One. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Selene but I commend you for stating then sharing your grief with Selene and other customers in order to assert your consumer and constitutional rights! Each check has Selene finance on it so they must endorse the check like all mortgage companies do. I am also in the process of taking legal action against them. Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hello. If one person is handling my account, why am I being transferred to so many different people's voicemails? IF THE COMPANY IS ACTING IN ANY FRAUDULENT WAY OR BELIEVE THEY MIGHT BE THEN REPORT IT TO YOUR ATTORNEY GENERAL IMMEDIATELY. We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. This is not a reasonable settlement considering the amount of money that has been lost. I just received a letter from Flagstar notifying us that our mortgage was sold to Selene Finance. We reviewed Selene Finance, LP's servicing of its Federal Housing Administration-insured loans and its implementation of the U.S. Department of Housing and Urban Development's (HUD) Loss Mitigation program. Why don't I refinance, You ask. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. this is real selene (selene christ) (yes the mother of jesus christ the 2nd) seleney financy is not real. 17 North Irving Avenue On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. I kept asking if theres any other way to make payment. I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. I believe this company is in the business of fraud and property theft through misrepresentation. I was only getting $320 a week on unemployment $1280, they didnt care that I had told them I lost my job, I was looking desperately for more work and my unemployment was less each month than what they demanded. On March 17, 2021 the final payment was made on the above noted property. Since then Selene has broken the law and lied to me. I hope the worst for Selene. I am worried about dealing with Selene Finance because of all the forums I have seen about it. 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