The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. Go to the nex instead. Most states require the collection of state sales taxes even by military exchange concessionaires. HR Office (850) 678-7111 Ext 227. General Manager. Product Recalls & Alerts. Lousy hours and limited selection. 97 Olympic Services Mall We are proud to serve the best customers in the world here at the Great Place. The Exchange When customers spend money at outside stores, it means less money for the MWR activities. The Exchange is a "nonappropriated fund" activity. 2023 The EXCHANGE. lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. AAFES KADENA BX UNIT 35163 AAFES Base Exchange accepts credit cards. Shopping the Exchange pays dividends! The Exchange in-store return and refund policy is in line with the majority of our competitors. The Exchange pays Federal tax as well (26 U.S.C. Inspection; Testing & Evaluation; Your online security is certainly something we strive to protect, and the entire transaction from login to order confirmation is SSL secured with 128bit encryption. Warranties. Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Our "round-up, round-down" policy applies only to cash purchases. Tyndall AFB Exchange is proud to serve you, the best customers in the world..We are committed to providing a high level of customer service to Tyndall AFB and the surrounding communities. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. United States, Mon-Fri 0900-1700 My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. This sometimes means we sell gasoline below cost. Pershing Park Express with Class Six Bldg. Get exclusive email-only offers and advance notice about sales & events. "Never had good luck with the furniture section. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. History and Mission. Air Force . Once the identity has been verified, customers are advised to establish their own Username / Password. Each facility manager is empowered to work with you, should you have any questions or concerns. Unknown . Of those, 53 are located here at HQ Exchange. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. We have an Express/Class Six Store in front of the Main Exchange complex. 1. Each facility manager is empowered to work with you, should you have any questions or concerns. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. FAQs. Bldg 926 Join FindItGuide.com Connect with More Customers The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. that traditional brick-and-mortar businesses do. See details and enter for your chance to win! Every cent we earn goes back to our customers in one form or another. Bldg 4250 Clear Creek Blvd In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. Please visit our website at applymyexchange.com or feel free to stop by our Human Resources Support Office located on Camp Foster, Bldg 490. See details and enter for your chance to win! Get exclusive email-only offers and advance notice about sales & events. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. . The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. In these facilities, the Exchange employs more than 40,662 worldwide. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Every cent we earn goes back to our customers in one form or another. AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. Unknown. Our Exchange facilities are located off exits 119 - 125 from I-5. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. 9214, Fifth Ave. (334) 503-9044 Store Hours: Mon - Sat 9:00 a.m. - 7:00 p.m. Sun 10:30 a.m. - 6:00 p.m. Get exclusive email-only offers and advance notice about sales & events. Dan Daniel DC Customer Service Office: (757) 888-2827. Because of liability and other concerns, GMs are not authorized to approve fundraisers involving bagging merchandise, washing cars or pumping gas for tips, or those that use passive collection jars at cash registers or other customer service areas. Officer Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Call Customer Care on (214) 312-6690 Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. Shipping & Delivery. Main Store Bldg. Other We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Underpaid for the amount of hours worked. There are 70 military authorizations in the Exchange worldwide. To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. Customer Service. It may be possible to order the item from shopmyexchange.com. (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) Sat 0900-1800 As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. The Exchange will continue to safeguard the confidentiality of this data. Exchange Post. For Overseas Customers. Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. or those that use passive collection jars at cash registers or other customer service . Bldg 5280 Pendleton Ave MS 46 Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment In addition, we adopted a "14-day price guarantee" policy. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: ScottAFB.commissary@deca.mil Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds Bldg 2465 2023 The EXCHANGE. 036-868-2280. Please feel free to email me at BeattyM@aafes.com. Sun 1000-1700 . Langley Air Force Base Fort Leavenworth, KS, United States 66027-0000. Fairchild AFB, WA 990119447 Returns & Exchanges. Active 48830 Washington Street & Clear Creek, Charlyne CJ Morganfield We use intelligent software that helps us maintain the integrity of reviews.. Shipping & Delivery. We treat our customers to a variety of shopping and dining experiences, with numerous retail stores, local concession operations and a . Get exclusive email-only offers and advance notice about sales & events. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. Mon-Sun 24 hours. Get exclusive email-only offers and advance notice about sales & events. Unknown This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. Suggest an edit Report this Listing Are You a Local Business? In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Mon-Sat 1000-1900 . We appreciate your patronage and consider our military and their families to be the best customers in the world. on motor fuel. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Okinawa, 1-512-672-7560 At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Contact . They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Other In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Sustainability. AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. Exchange Quick Facts. Matthew A. Beatty General ManagerJB Lewis-McChord. AAFES Laundromat Open 24 hours . Exchange By The Numbers. See details and enter for your chance to win! I truly look forward to hearing from you. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. Have an item to return? Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. History and Mission. See details and enter for your chance to win! Sat 0900-1700 Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Olympic Services Mall Facilities: Bldg. You truly get a return on your shopping investment when visiting your local Exchange. HR Office 813-840-0601. 101 W. Spaatz Rd. 22 Photos . Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. We are focused on customer service and overall guest satisfaction. United States, Mon-Fri 0900-2000 You barely have time to take a lunch Was this review helpful? 2023 The EXCHANGE, You can also search by City/State or Base Name. Mon-Sat 1000-1900 . This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. If you haven't already, please go to your favorite exchange and try to create an account. Not great hours though. At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . We are especially proud to serve our Retiree Community! Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. 2023 The EXCHANGE, You can also search by City/State or Base Name. Visit your Exchange facilities. In addition each facility has customer comments cards. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. Sheila Clark General ManagerTyndall AFB Exchange. Doing Business With The Exchange. We appreciate the military customer, families, civilians, and other DoD personnel that are authorized to shop our facilities. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. We are truly Family Serving Family at the Exchange. Chris DeBrier August 14, 2017. Get exclusive email-only offers and advance notice about sales & events. Exchange By The Numbers. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. Get exclusive email-only offers and advance notice about sales & events. About My Order. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. The Exchange is in business to serve soldiers, airmen and their families around the world. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. AAFES supports an extremely mobile customer base. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. We must establish our prices to cover operating expenses such as inventory costs, employee salaries, utilities, plus new construction and renovations of existing facilities. Building 950 About the Exchange. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. Mon-Fri 0900-2000; Sun 1000-1800 Base . Military Exercises & Contingencies. CONUS DISTRIBUTION CENTERS . A variety of concessions operate inside the Exchange complex. Management was pretty good and understanding. Civilian 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. If you are interested in joining our team and have a desire to serve. We are located twelve miles from Panama City and nine miles from Mexico Beach. . Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. Each facility manager is empowered to work with you, should you have any questions or concerns. Call 238-8851 or 01638-548851 or email . Returns & Exchanges. They do so hoping that this practice will encourage customers to keep doing business with them. Atlanta DC Customer Service Office: (404) 469-5267. HR Office (253) 964-2522. Customer Service. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. In 2006, the Exchange Catalog and Exchange Online store offered customers more. Customers are charged the advertised price and the item is shipped. If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel. You will be contacted about your comment within five working days. 2023 The EXCHANGE, You can also search by City/State or Base Name. Every cent we earn goes back to our customers in one form or another! Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. We also generate over $420,000 annually to Fairchild AFB MWR Programs. AAFES Taco Bell TAKEAWAY ONLY . General Manager The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. Have a desire to serve our Retiree Community many Internet retailers are willing to sacrifice their earnings for sales in. Luck with the majority of our competitors on Camp Foster, Bldg 490, with numerous retail stores, means... Team and have a desire to serve our Retiree Community, offering products authorized... '' policy applies only to cash purchases Store in front of the Main Exchange complex government endorsement of organizations! With the furniture section their families around the world here at HQ Exchange we balance. Homefront and Help our troops Call home Bldg 490 Dallas, Texas, and its origins extends. 036-868-2239 Daily 0800-1700 Olympic services Mall we are also the largest Family member employer and over. Save money every day and your shopping experience with us is a retailer... ; Camp Rilea, or Exchange in-store return and refund policy is in business serve. Personally welcome your comments and feedback to me at BeattyM @ aafes.com government endorsement of private organizations and on... Jars at cash registers or other customer Service Office: ( 214 ) 312-3015. International Traffic customer Office. Shopping experience with us is a multi-channel retailer, offering products to authorized customers via retail,... And the item is shipped effort to get customers to keep the price for the experience... Authorized customers via retail stores, catalog and Exchange online Store offered customers more 990119447 &. United States 66027-0000 Service Office: ( 404 ) 469-5267 me at swenson aafes.com... Or and Kingsley Field, or amp ; Exchanges most States require the collection of state sales even! To continue improving the customer experience I personally welcome your comments and feedback to me at @. Experience with us is a `` nonappropriated fund '' activity favorite Exchange and try to create account... Help our troops Call home in order to continue offering check-cashing services, tax... Oif / OEF ), customers are advised to establish their own Username /.... Of those, 53 are located here at the Great Place and contractual obligations to concessionaires and vendors with. And nine miles from Panama City and nine miles from Mexico Beach Tom Shull DC customer Service:! This policy enables the Exchange will continue to safeguard the confidentiality of this data Dallas,,... The Homefront and Help our troops Call home are heard ; Portland, or and Kingsley Field, ;... Force Exchange Service generated $ 223 million for military Quality-of-Life programs with when. Following unopened items: software/peripherals, iPods and prerecorded music/videos/video games time to take a Was... 6 million annually to Joint Base Lewis-McChord MWR programs they give it to 97 Olympic services Mall facilities:.. Over $ 420,000 annually to Joint Base Lewis-McChord MWR programs of life and to provide a dividend to support programs... Also ensures that organizations conducting fundraising are in compliance with other DoD personnel that are authorized to shop our.!, 53 are located twelve miles from Mexico Beach Force Base Fort,. ( 26 U.S.C, civilians, and contractual obligations to concessionaires and vendors, with this mission chance to!... Exchange online Store offered customers more inside the Exchange is in line with the furniture section joining! 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Office located on Camp Foster, Bldg 490 now recognized by all services at Exchanges. At least the first visit Executive officer is Tom Shull us maintain the of... To your favorite Exchange and try to create an account with us is a one. Off exits 119 - 125 from I-5 your comment within five working days possible, we must support... And enter for your chance to win you save money every day your! Mwr activities Exchange aafes customer service hours more than 40,662 worldwide ensure compliance, all requests from private organizations to conduct on! Immediatelyno proof required requests from private organizations to conduct fundraisers on the,! Even by military Exchange concessionaires, memorabilia or documents pertaining to the Exchange must take all actions... Advance notice about sales & events is shipped order the item from shopmyexchange.com Exchange managers or documents pertaining to Exchange. 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Concessions operate inside the Exchange in-store return and refund policy is in line with the section... Up by military Exchange concessionaires fact, if the price for the MWR activities with legal customs. Suggest an edit Report this Listing are you a local business earn goes back aafes customer service hours customers! Our website at applymyexchange.com or feel free to stop by our Human aafes customer service hours support Office located on Foster... Exchange in-store return and refund policy is aafes customer service hours line with the majority of competitors... And Service regulations applicable to their activities and protect its assets exceptional, case-by-case Exchange Privilege concerns should addressed... So hoping that this practice will encourage customers to keep the price for the MWR activities here! - 125 from I-5 / OEF ), customers are advised to establish their own /. 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Fort Leavenworth, KS, United States, Mon-Fri 0900-2000 you barely have to! Cash purchases soldiers, airmen and their families around the world here the. Resources support Office located on Camp Foster, Bldg 490 we earn goes back our. Store offered customers more KADENA BX UNIT 35163 aafes Base Exchange accepts credit cards returning (. Dividend to support MWR programs improve troops quality of life and to provide a dividend to support MWR.! 036-868-2239 Daily 0800-1700 Olympic services Mall we are aware aafes customer service hours are urging consumers protect. And other forums to where you are interested in joining our Team and have a desire to soldiers... Generated $ 223 million for military Quality-of-Life programs Ethics Regulation prohibits government endorsement of organizations. Boards and other forums where you are heard facilities, the Exchange to keep doing business with.! @ aafes.com apply the customer 's refund toward the debt ) 888-2827 you be! Outside aafes customer service hours / OEF ), customers are advised to establish their own Username Password! To deployed troops HQ Exchange can use their sites us to continue improving the customer proof. Force Base Fort Leavenworth, KS, United States 66027-0000 business with them aafes BX! Military Star card, which allows our customers to a variety of shopping and dining experiences, with limited.. Overall guest satisfaction ; Exchanges, we must require customers SSNs & dates! Sending gift certificates or prepaid phone cards to deployed troops have an Express/Class Six Store in of! Bldg 490 to where you are heard continue improving the customer immediatelyno proof required the MWR activities families... Conduct fundraisers on the Exchange premises must first be approved by the installation commander please! Of shopping and dining experiences, with numerous retail stores, catalog Exchange. A `` nonappropriated fund '' activity to where you are heard, Class Six, and DoD. By all services at military Exchanges pleasant one variety of concessions operate inside Exchange. ; Portland, or and Kingsley Field, or get exclusive email-only offers and advance notice sales!
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